abercrombie.com

1.7
1.7 Based on 121 reviews

...

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rachael woodcraft
Incorrect amounts charged through website be careful when you buy

I ordered a few items and noticed although I should have gree delivery it was charged. They then sent my order in 2 packages which only one was showing as delivered so had to phone customer services so I could return the item that was not showing as delivered. I then told them I had been charged delivery so he said he would alter my order accordingly and then sent a return QR code which showed the item I was returning for a lesser amount than I had paid for this. Meaning when I get my refund I will have paid the delivery charge and also their return fee that he said he would waiver because of the issues. Whilst the clothes are nice please be careful ordering online as they are not honest with costing. I will send the item back and will not shop online again with this company

1
Date of experience: Dec 10, 2025

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