Review Time
I placed an order for multiple items and discovered I was charged for delivery, even though I qualified for free shipping. My order arrived in two shipments, but only one was marked as delivered. I needed to reach out to customer support to arrange a return for the item that didn't arrive. During the call, I mentioned the delivery charge, and the representative said they would modify my order accordingly. However, the return QR code they sent showed a refund amount that was lower than what I initially paid. This means I will end up covering both the delivery fee and the return charge, despite being told that the fee would be waived due to the complications I encountered. While the clothing is nice, I recommend being cautious when ordering online, as the pricing can be misleading. I will be returning the item and will avoid shopping online with this service in the future.
I ordered a few items and noticed although I should have gree delivery it was charged. They then sent my order in 2 packages which only one was showing as delivered so had to phone customer services so I could return the item that was not showing as delivered. I then told them I had been charged delivery so he said he would alter my order accordingly and then sent a return QR code which showed the item I was returning for a lesser amount than I had paid for this. Meaning when I get my refund I will have paid the delivery charge and also their return fee that he said he would waiver because of the issues. Whilst the clothes are nice please be careful ordering online as they are not honest with costing. I will send the item back and will not shop online again with this company
Abercrombie and Fitch is the go-to brand for almost my entire wardrobe. They cater to every silhouette and makes me look good every single time. I started purchasing from Abercrombie more than a decade ago and I've never looked back. Forever my favourite brand and they have great sales!I hope the company continues to offer us such great experiences for years to come!
Do not buy from Ambercrombie! Their advertising states free returns… that is a lie. I have been charged €5 to return an item.I now actually realise that I had to pay €5 for delivery charges too, even though on the day it said delivery was free, as I was over their free delivery limit.So I’ve just paid €10 to try on a pair of jeans that don’t fit properly.Their customers service is a joke, I was on to chat for over 20 minutes, I’m sure it was a bott, even though they insisted they weren’t…. I didn’t have time to waste on them anymore so I’ve just given up, but be warned DO NOT USE THIS COMPANY THEY ATE AWFUL!
You sent out the wrong item. We spoke to someone with customer service and they were incredibly unhelpful. We still do not have a resolution and stuck with an item we did not order.We went early to the Black Friday sale and now the item we wanted is out of stock. Instead of a jumper we have been sent a striped shirt which is not what we paid for.
I bought an item and by accident picked the wrong size y went back next weekend to return it but I didn't have the tag of the product, only the receipt. They didn't accept it because of that and I never used the product that it was $90. Waist money to the garbage. Will never buy with them again.
It feels like scam website!!! They do not deliver the items! Please avoid it! I have been dealing with them over a week now. Customer service is horrible. AI response only on emails. They keep claiming that i should contact with courier company which is UPS and ups works with 3rd company! Why would i deal with all when the brand is actually responsible for delivery! Please avoid to order
I was at the blue water store with my mum when I spotted a lovely chocolate winter coat. The young lady called Alko was so welcoming and lovely. She helped me choose which size was best. After messing all the coats on the stand to decide which size I wanted she said not to worry and she will tidy them as that’s part of her job. She then came to the counter to serve us despite being on her own and tidying and seeing to other customers. She made our experience personal and endearing. Can’t thank you enough . My mum treated me to this coat for my birthday and it’s top quality not only in design but the way it’s finished with such care . Thank you Alko for being a little sweetie. She’s a credit to your establishment with exceptional customer service. X
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