I used multiple gift cards, along with a remaining balance from previous returns, to pay for a new order. That order was canceled due to a backordered item. The refund process has been terrible. I sent a screenshot showing that I used multiple A&F gift cards, and that was not enough proof to have them resolve the issue.
They asked for the order number where the refund was processed to help provide a resolution. However, they were unable to trace the e-gift card details because the refunded amount did not match the original gift card balances.
I said forget it; I'm not wasting my time or brain cells digging into this
My warning to you all is to keep every single receipt and gift card you paid for your order. Their system is a pain in the ass.
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