I haven't even started my trip yet, but I'm already worried that the inadequate customer service I've encountered will continue throughout my two-week journey. With just seven days until departure, I still haven't received my travel documents. I've been given numerous assurances that the documents would be emailed, but no emails have arrived. Just yesterday, after raising my voice with the representative, the documents were sent right away. Really?
I still lack information about my pickup at the destination—no details on where or when, despite my repeated inquiries. "We will email it to you on your travel day." What?
Additionally, the travel insurance documents I received contained errors that could impact my coverage once my trip starts. And there's more... I've made countless calls, but the promised callbacks never took place.
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