Working with the folks at Aberdeen to find an affordable Closed Captioning solution has been a pleasure and their customer service is second to none. From the first day I requested information they were quick to respond and were eager to provide an exact-fit solution for my live captioning needs. Sales Engineer Tony Baltayan offered several solutions with a no-pressure sales approach and didn't try to up-sell other services like other companies do. Once my type of service needs were realized Sr. Caption Coordinator & Technical Specialist Matthew Day and his team worked quickly to find the exact solution to easily integrate into my live broadcasts. Some revisions were needed to streamline my process and the Aberdeen team was on top of it from the start and worked diligently to find the most seamless method possible. As we moved forward Tony, Matthew and other team members were very proactive in communicating to make sure their captioning solution was working, and continued to work, in the manner I needed. They continue to check in periodically to make sure we are happy and are available 24/7 if we have any issues. I have highly recommended Aberdeen's services to my fellow broadcasting colleagues and will continue to do so. Their customer service focus is the best around!
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Our core focus is serving the broadcast community where the combination of captioning and file delivery provides a much-needed last-logistical link between the producer and the broadcast outlet. We have worked hard to earn a reputation of trust where we ensure the producers’ program is delivered on time, allowing the editor to sleep soundly.
We know that we’re not only simplifying the workflow for the broadcasters we serve but also making a difference for the viewers who depend on accessible programming. By providing accurate, high-quality captioning work for the viewers, we ensure equal access and an enjoyable program experience for all.See more