Ordered a new lens as a Christmas gift yesterday, and the representative called to confirm the purchase. He went above and beyond to ensure I received the lens by Wednesday for Christmas. He offered me the retail model instead of the import. More than just making the sale, he earned a loyal customer. I buy camera gear for my wife, a photographer, from various sources, but after my experience today, I will definitely return to this company. He deserves a raise and a trip; I hope he gets it!
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