I am sharing my factual experience with AbhiBus(a partner of ConfirmTkt/ixigo) regarding a recent booking. My bus was cancelled by the operator, but the coordination from the platform was extremely poor.The Issues:Lack of Notification: I was not given sufficient prior notice regarding the cancellation, causing significant travel disruption.Support Gap: Their support emails are unresponsive, and getting a human response via the app is nearly impossible.Refund Policy: Despite their "Abhi Assured" or "Travel Guarantee" claims, getting a full monetary refund back to my source account(rather than useless app credits/coupons) has been a struggle.In my opinion, the service is unreliable because they do not take responsibility for the partner operators they list. If you value your time and money, book through more reliable channels or directly with the operator.
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AbhiBus Services (India) Private Limited is India's leading online travel company that revolutionized online bus ticket booking in India. Founded in the year 2007, AbhiBus Services (India) Private Limited is a pioneer in providing end-to-end software and other value added solutions for the Bus Transport Industry by leveraging the latest technologies. AbhiBus aims to be the preferred choice for online bus ticket bookings by offering a wide range of best value products, services and high quality continuous support. Today, AbhiBus is also the preferred Information Technology Partner for State Transport Corporations and Private Bus Fleet Operators. AbhiBus is a service provider for more than 35+ Large Private Bus Operators in India, 4 State Transport Corporations and 2 International Operators and provides eTicketing Systems, Fleet Management Solutions, Vehicle Tracking Systems, Passenger Information Systems, Logistics Management and Customized Solutions. AbhiBus is ISO 9001:2008 certified.See more
