Review Time
Original bus at 9:15 PM was cancelled; staff called and arranged alternate at 11:55 PM—I confirmed OK. Boarded searching for upper berth U3 but took U5 by mistake in dim light. Beside me, a lady covered fully with blanket for privacy I thought gent seat and slept.
Midnight, conductor woke me, accusing misbehavior with her in front of passengers. Humiliating! He asked her Did he misbehave? She said NO. Switched to U3 but couldn't sleep from stress/embarrassment.
My Heartfelt Apology to the Lady. Ma'am, truly sorry for the seat mix-up in the dark. No intent to discomfort safe travels 🙏 .
Could happen to anyone!
Bus operator: SNST buslines
Booking ID: AZ5781671171.
Original bus at 9:15 PM was cancelled; staff called and arranged alternate at 11:55 PM—I confirmed OK. Boarded searching for upper berth U3 but took U5 by mistake in dim light. Beside me, a lady covered fully with blanket for privacy I thought gent seat and slept. Midnight, conductor woke me, accusing misbehavior with her in front of passengers. Humiliating! He asked her Did he misbehave? She said NO. Switched to U3 but couldn't sleep from stress/embarrassment. My Heartfelt Apology to the Lady. Ma'am, truly sorry for the seat mix-up in the dark. No intent to discomfort safe travels 🙏 .Could happen to anyone! Bus operator: SNST buslines Booking ID: AZ5781671171.
I tried to book a bus ticket, but without an Indian phone and Indian credit card is not possible which is very surprising in 2026. I contacted the support team to see if could buy the tickets with a different method, and they did not even try to help or give me a solution... They just don't care about tourism or foreigners... So just save your time and energy and book with another company.
I am sharing my factual experience with AbhiBus(a partner of ConfirmTkt/ixigo) regarding a recent booking. My bus was cancelled by the operator, but the coordination from the platform was extremely poor.The Issues:Lack of Notification: I was not given sufficient prior notice regarding the cancellation, causing significant travel disruption.Support Gap: Their support emails are unresponsive, and getting a human response via the app is nearly impossible.Refund Policy: Despite their "Abhi Assured" or "Travel Guarantee" claims, getting a full monetary refund back to my source account(rather than useless app credits/coupons) has been a struggle.In my opinion, the service is unreliable because they do not take responsibility for the partner operators they list. If you value your time and money, book through more reliable channels or directly with the operator.
I had booked a confirmed ticket to goa , and while going thuru the App i was reading the cancellation policy and by mistake i pressed continue button thinking it was yo read further, and immediately Abhi bus sends msgs saying ur tickets has been cancelled with zero refund, besides calling the call centre emailing them and informing them it was an error they refused to let me travel i have faced 1600 rs loss in this, i would nvr use Abhi bus service ever again
I would like to appreciate the support provided by Ms. Kani from AbhiBus customer care. She was very polite, patient, and helpful throughout the call. She handled my issue professionally and guided me clearly with the solution. I am really satisfied with her service and thankful for her assistance. Great job
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AbhiBus Services (India) Private Limited is India's leading online travel company that revolutionized online bus ticket booking in India. Founded in the year 2007, AbhiBus Services (India) Private Limited is a pioneer in providing end-to-end software and other value added solutions for the Bus Transport Industry by leveraging the latest technologies. AbhiBus aims to be the preferred choice for online bus ticket bookings by offering a wide range of best value products, services and high quality continuous support. Today, AbhiBus is also the preferred Information Technology Partner for State Transport Corporations and Private Bus Fleet Operators. AbhiBus is a service provider for more than 35+ Large Private Bus Operators in India, 4 State Transport Corporations and 2 International Operators and provides eTicketing Systems, Fleet Management Solutions, Vehicle Tracking Systems, Passenger Information Systems, Logistics Management and Customized Solutions. AbhiBus is ISO 9001:2008 certified.See more
