Dear Abhibus,I am writing to formally lodge a complaint regarding an unfortunate incident involving Shree Patel travels bus( AR01U440) on 17-08-25 which we missed to reach boarding point . Earlier booking Prn no - AY5261915533I had a confirmed booking for your bus service from CTM char rasta (Ahmedabad) to Pune .Unfortunately, the bus departed from the boarding point before I could board due to inconvenience caused by traffic congestion. I contacted the driver and made humble request to wait for 10 ministers bus he denied and left the boarding point .Upon contacting bus staff and driver immediately, I was advised to follow the bus and was assured that I could be picked up from a midpoint on the route. I also made numerous calls to your agency for help. Based on that assurance, I made considerable effort to reach the destination to catch the bus. However, to my surprise and disappointment, upon arrival I was denied entry into the bus and was instead told to book a new ticket entirely. This not only caused unnecessary stress and inconvenience but also led to additional financial expense and loss of time.I find this handling extremely unprofessional and unfair, especially after being misled into believing that I could reboard the bus. I request a full refund for the fare paid for the original booking, along with compensation for the added expense and inconvenience caused and there is no any cancellation message or mail send to us from anybody.I kindly request that this issue be investigated at the earliest, and appropriate action be taken to ensure this does not happen to other passengers in the future. I also seek a refund of my ticket fare which was done for the second time and any additional compensation deemed appropriate for the inconvenience caused.Please let me know the status of my complaint and the next steps. I am attaching the necessary booking details and proof of phone calls made to bus driver, your agency and traveler’s bus office.Thank you for your prompt attention to this matter.Sincerely, Nilesh bandgar
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AbhiBus Services (India) Private Limited is India's leading online travel company that revolutionized online bus ticket booking in India. Founded in the year 2007, AbhiBus Services (India) Private Limited is a pioneer in providing end-to-end software and other value added solutions for the Bus Transport Industry by leveraging the latest technologies. AbhiBus aims to be the preferred choice for online bus ticket bookings by offering a wide range of best value products, services and high quality continuous support. Today, AbhiBus is also the preferred Information Technology Partner for State Transport Corporations and Private Bus Fleet Operators. AbhiBus is a service provider for more than 35+ Large Private Bus Operators in India, 4 State Transport Corporations and 2 International Operators and provides eTicketing Systems, Fleet Management Solutions, Vehicle Tracking Systems, Passenger Information Systems, Logistics Management and Customized Solutions. AbhiBus is ISO 9001:2008 certified.See more
