I highly advise against using this service. I reached out about a hot water issue and requested a swift resolution. A plumber came, spent just 28 minutes, charged £120, and left. This was on Thursday at 4 PM. I followed up several times with the company for updates, but they claimed they were waiting for the plumber's estimate. After multiple calls on Friday with no updates, the weekend passed without communication. By Monday, after more calls, they still had no pricing information. It was now the fifth day without hot water. On Tuesday morning, a representative said she had the estimate and would send it via email. By 4 PM, I still hadn't received it. When I called again, I was informed it was pending from admin. Eventually, I got the estimate of £1200 plus additional costs. I promptly asked for details on the pump they planned to buy as I hadn’t found one online for that price. To this day, I have received no response. It seems they profit from diagnosing issues without actually resolving them. I had another plumber come yesterday; he assessed the situation, purchased the pump, fixed it, and charged £420, including the pump. This service appears focused on overcharging customers.
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Able Group provide planned and reactive maintenance services nationwide.
We offer a fast-response, 24-hour emergency service so that when the unexpected happens, impact to your property is minimal.
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