Initially, the process for arranging the visit was outstanding. The staff was friendly and attentive, making an effort to secure an earlier appointment for our boiler issue. However, that’s where the positive experience ended. The technician arrived without any tools, leaving my wife alone in the apartment feeling very uneasy. She even called me on speakerphone to check if his demeanor improved... it did, slightly. He turned on the boiler, allowed it to start properly, listened to the unusual sounds, and checked the error code—having to call other technicians for clarification. He didn’t thoroughly inspect the boiler, yet he declared it “condemned” on the spot, citing a “corroded heat exchanger” and stating that the company would not provide a quote for replacement until the building management inspected the gutters, which were fine. He removed the fuse from the boiler without informing us and left. Fast forward 24 hours, we had another technician come to quote for a new boiler, as the previous technician seemed uninterested in helping, and the company didn’t seem eager for the business. The new technician was appalled that the fuse had been taken out without our knowledge or consent. He refused to provide a quote until he diagnosed the issue himself. After spending 10 minutes on basic checks, he found that the problem was a blocked condensate pipe—it took him just 15 minutes to fix, and he felt embarrassed charging a full hour for something the previous company charged £98 + VAT for every thirty minutes. I sincerely hope this was an isolated incident, but I would strongly advise anyone against using the service—especially if you are a woman alone!
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Able Group provide planned and reactive maintenance services nationwide.
We offer a fast-response, 24-hour emergency service so that when the unexpected happens, impact to your property is minimal.
Even if the problem cannot be rectified immediately, we are on hand to stabilise the situation and ensure the safety of yourself and others. So if you need a professional you can rely on, we can be with you in just 90 minutes to safely resolve your dilemma.
Here for all your home or commercial needs, our services include Glazing, Locksmiths Plumbing, Drainage, Gas & Heating, Electrics and Pest Control.
So, let us help you today and receive your free over the phone quote from one of our expert advisers, along with any advice you may need.See more
