Sadly, this company is quite delinquent. Ann Taylor uses this bank for their credit card. I went to make a purchase and discovered my card had expired on 10/25. They did not send out the new card. What company doesn't stay on top of keeping their customers' credit cards from expiring? I called to request a new card. They said it would take 48 hours. This was on Tuesday—then the weekend came and went; still no card. I called again on Tuesday, a week later. I'm not sure what happened to the 48 hours, but the representative said 7-10 business days. Not understanding their delay. I'm missing sales this holiday season and lost out on items that sold out. It's my birthday month as well; wanting to cash in on the sales, but can't seem to. By the time I get my card, it will be 3 weeks later from my initial request. I told them once I make my purchase, I'm out. I'm canceling the card. I've been a on-time paying customer for years and they can't get their act together to stay on top of processes. I requested them to overnight my card after this botched effort. And yet, they wouldn't. Who wouldn't try to keep their customers? No effort was made!
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