Review Time
Terrible experience. I informed them that I was a furloughed federal employee so they set me up on a payment plan of $15 a month for three months. All of the payments went through yet they charged me two late fees and reported me as late to the credit bureaus. NEVER USE THEM!
Terrible experience. I informed them that I was a furloughed federal employee so they set me up on a payment plan of $15 a month for three months. All of the payments went through yet they charged me two late fees and reported me as late to the credit bureaus. NEVER USE THEM!
This may be one of the worst credit card companies out there. You call to communicate an issue to them and you will get different answers from different staff members even managers who you speak to about the same issue. Do not get a credit card with this company. You will regret it.
Very unhappy with payment processes, extra fees to get the invoices and billing practices. Customer service and the staff as unhelpful and the overall service as poor. Do not do any bussiness with this Comenity Bank
Absolutely THE worst. They make it hard as possible to pay the bill. Oh, you can pay by phone, for a $9 charge. Had a check sent to the a month in advanced, only to show it not received, until 2 days after the due date, and they tacked on a $30 late fee. Want to talk to a human? Forget that, not available. Can't wait until the balance is paid off so I can shred everything to do with Comenity.
Horrible banking experience. Couldn't get my name and email updated after multiple petitions to do so. Trying to pay my payments through an absolute nightmare of an app experience. Ended up in collections twice because they wouldn't change my information. The final kicker was paying up to date to be told I was one day to late and would receive additional late fees. Would not waive it even though I had tried multiple times to correct the situation. Will never work with this bank again.
Sadly, this company is quite delinquent. Ann Taylor uses this bank for their credit card. I went to make a purchase and discovered my card had expired on 10/25. They did not send out the new card. What company doesn't stay on top of keeping their customers' credit cards from expiring? I called to request a new card. They said it would take 48 hours. This was on Tuesday—then the weekend came and went; still no card. I called again on Tuesday, a week later. I'm not sure what happened to the 48 hours, but the representative said 7-10 business days. Not understanding their delay. I'm missing sales this holiday season and lost out on items that sold out. It's my birthday month as well; wanting to cash in on the sales, but can't seem to. By the time I get my card, it will be 3 weeks later from my initial request. I told them once I make my purchase, I'm out. I'm canceling the card. I've been a on-time paying customer for years and they can't get their act together to stay on top of processes. I requested them to overnight my card after this botched effort. And yet, they wouldn't. Who wouldn't try to keep their customers? No effort was made!
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