I returned the goods on 12/02/2025, but I still haven't received my refund. I contacted the support team, and they mentioned they would reach out to the finance department to investigate the delay. However, I wasn't given a specific timeline for when I could expect a response. The situation is ridiculous after a month of waiting. It's worth noting that while the contact center is quick to respond, it doesn't actually assist with payment issues, and customers can't reach other departments. There are no clear timelines provided for delayed payments or when answers will be given. This lack of transparency is against EU regulations. What is the purpose of a customer service center if it can't effectively help? This experience demonstrates a complete disregard for customers, showcasing a lack of professionalism and competitive value.
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