Review Time
Not the first time when delivery does not meet the provided delivery time. My order cannot be tracked although it was marked as shipped on 15th of February. Contacted CS, they couldn’t offer proper compensation (order was a gift), finally we agreed for a 15% discount code. However, the CS specialist didn’t mention that discount code cannot be added together with other discounts (which I was upset about, since I didn’t want to purchase anything from there, but the additional discount code together with sale prices would change my mind).
All in all, order isn’t delivered still (it’s 27th of February) and company doesn’t want to compensate at all. Feels that customer makes 0 value to them.
I returned the goods on 12/02/2025, but I still haven't received my refund. I contacted the support team, and they mentioned they would reach out to the finance department to investigate the delay. However, I wasn't given a specific timeline for when I could expect a response. The situation is ridiculous after a month of waiting. It's worth noting that while the contact center is quick to respond, it doesn't actually assist with payment issues, and customers can't reach other departments. There are no clear timelines provided for delayed payments or when answers will be given. This lack of transparency is against EU regulations. What is the purpose of a customer service center if it can't effectively help? This experience demonstrates a complete disregard for customers, showcasing a lack of professionalism and competitive value.
I returned the goods on 12/02/2025. I have not received my money back yet. I called the customer service center, which said they would contact the finance department to find out the reasons for the delay in the money. However, I did not receive an exact date when I would receive an answer. The reason? After a month of delay, it is absurd. It is important to mention that although the contact center responds promptly, it has no function when it comes to helping the customer with payments, and the customer cannot contact other departments. There are also no clear deadlines if the payment is delayed, when the customer will receive an answer, why this happened. According to EU directives, this is mandatory. Why do they need a customer service center then? This shows that the customer is in last place for this company, zero professionalism, zero competitive value.
In Lithuania, the media has already started reporting about the money that isn’t being returned. Yesterday, after I posted a media article from Lrytas under an About You post on Facebook, I got banned. So it’s like in 1990—they took the money and still banned you :DDDDD Pathetic. Just search for Lrytas or 15min on Google—there are already articles about unreturned money in Lithuania.
The promised refund cut-off time has long passed, the customer support stopped responding after asking to share the transfer details. Request for managerial intervention was also ignored. It's been days... Worst experience with zero help and no resolution.
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