Misleading size information, zero accountabilityI had a very disappointing experience with ABOUT YOU, not because of a simple return or size issue, but because of incorrect product information and the company’s refusal to take responsibility.The size guidance on their website did not match the official sizing provided by the manufacturer (Ralph Lauren EU). I did my homework and checked the official European Ralph Lauren size chart — the one used for EU distribution, including Hungary. The measurements listed there differ from the information shown on ABOUT YOU’s site.This is not a matter of “sizes varying by country,” as customer service claimed. This is about retailer-provided product data not aligning with the manufacturer’s official specifications.What made the situation worse was their attitude. Instead of investigating the discrepancy or acknowledging that an error might exist, they simply stated that their colleagues “found no mistake.” That is not a resolution — that is dismissing the customer.When a retailer sells branded products, accurate manufacturer-based sizing is basic responsibility. Incorrect or misleading size information directly affects purchasing decisions and leads to unnecessary returns, wasted time, and frustration.I did not originally intend to escalate this, but the refusal to even consider the possibility of an error left me with no confidence in their customer service or data reliability.I will not shop here again.
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