Review Time
I ordered 2 times from this platform, each piece was stanied, glued and in horrid condition. When I returned the items, they sent back less money, because the items were on sale by the time i returned it, so they could only refund a cheaper price... Unprofessional.
I was sent a jacket with obvious signs of wear. And it didn't have a tag. I contacted support and they told me, they can offer a 20% off my next order, but since I purchased it on sale, now it's back to it's original price and it will be more expensive for me to return it and purchase it again even at 20% off. I told them that's not actual compensation and they said: sorry, that's all we can offer. I asked to speak to a manager, they said they won't connect me, because these were their instructions from above.
I was sent a jacket with obvious signs of wear. And it didn't have a tag. I contacted support and they told me, they can offer a 20% off my next order, but since I purchased it on sale, now it's back to it's original price and it will be more expensive for me to return it and purchase it again even at 20% off. I told them that's not actual compensation and they said: sorry, that's all we can offer. I asked to speak to a manager, they said they won't connect me, because these were their instructions from above.
The return info did not include Uk for returns so my email to them would not go through wrong size delivered return of parcel £11.75 !!!!!no return label was not in parcel cannot get through to compsnyThis should have been sent to the German side...so hopefully the Netherlands will pass it to them for me..
I'm confirming all the negative reviews!During the sale I have placed 3 orders and all of them were issued! First - never came. Second - wrong items delivered with significant delay. Third - awaiting 2 months (and still couting) for return to be closed.Contacting About You? A nightmare! They 1. blame customer for the problem, 2. lie blatantly, 3. pretend that everything is "proper procedure", 4. are completely unresponsive.In summary: waste of time, money and your nerves!
I had an issue with a product I ordered, but it’s been impossible to reach customer service. The phone number provided doesn’t work (it doesn’t even ring), and they haven’t replied to my emails. I received two messages asking for patience because their support team is overloaded, but nothing beyond that and no actual help. This is extremely disappointing—I don’t understand how a company of this size can allow customer support to function like this.
I returned the goods on 12/02/2025. I have not received my money back yet. I called the customer service center, which said they would contact the finance department to find out the reasons for the delay in the money. However, I did not receive an exact date when I would receive an answer. The reason? After a month of delay, it is absurd. It is important to mention that although the contact center responds promptly, it has no function when it comes to helping the customer with payments, and the customer cannot contact other departments. There are also no clear deadlines if the payment is delayed, when the customer will receive an answer, why this happened. According to EU directives, this is mandatory. Why do they need a customer service center then? This shows that the customer is in last place for this company, zero professionalism, zero competitive value.
Misleading size information, zero accountabilityI had a very disappointing experience with ABOUT YOU, not because of a simple return or size issue, but because of incorrect product information and the company’s refusal to take responsibility.The size guidance on their website did not match the official sizing provided by the manufacturer (Ralph Lauren EU). I did my homework and checked the official European Ralph Lauren size chart — the one used for EU distribution, including Hungary. The measurements listed there differ from the information shown on ABOUT YOU’s site.This is not a matter of “sizes varying by country,” as customer service claimed. This is about retailer-provided product data not aligning with the manufacturer’s official specifications.What made the situation worse was their attitude. Instead of investigating the discrepancy or acknowledging that an error might exist, they simply stated that their colleagues “found no mistake.” That is not a resolution — that is dismissing the customer.When a retailer sells branded products, accurate manufacturer-based sizing is basic responsibility. Incorrect or misleading size information directly affects purchasing decisions and leads to unnecessary returns, wasted time, and frustration.I did not originally intend to escalate this, but the refusal to even consider the possibility of an error left me with no confidence in their customer service or data reliability.I will not shop here again.
I live in the Netherlands and ordered two products on December 24, 2025. Today is January 6th and my products still haven't arrived. I've never seen such a terrible delivery process. Even my orders from Temu arrived within 10 days.
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