I was sent a jacket with obvious signs of wear. And it didn't have a tag. I contacted support and they told me, they can offer a 20% off my next order, but since I purchased it on sale, now it's back to it's original price and it will be more expensive for me to return it and purchase it again even at 20% off. I told them that's not actual compensation and they said: sorry, that's all we can offer. I asked to speak to a manager, they said they won't connect me, because these were their instructions from above.
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