I’ve been their customer since day one, but recently I’ve noticed that refunds have been taking much longer—though still technically within the 14-day window. However, I now have an issue with one particular order. I returned two items, and it’s been over three weeks since they received my return, yet I still haven’t received my refund, even though the app shows it as processed. They have been completely ignoring my emails. At this point, I can confidently say they’ve lost a loyal customer, and I will be pursuing legal action.
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