abri.co.uk

4.3
4.3 Based on 41 reviews

...

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After making a serious complaint to our…

After making a serious complaint to our landlord's CEO about our residential caretaker who, while employed by Abri, was spreading lies and malicious gossip about us to other residents and Abri contractors (so violating his contract and Abri's privacy rules), the person originally assigned by the CEO's office to investigate this abuse by an Abri employee, now turns up at our front door insinuating that we are the issue because someone has made a false allegation (perhaps the abusive former caretaker himself) about the misuse of our crime prevention cameras protecting our flat, so flipping our serious complaint back against us. In other words, the person assigned by the CEO'S office to investigate the harassment against us is now himself harassing us by questioning our private cctv cameras, which is not his responsibility nor his job. His remit is only cleaning and maintenance as the Building Support Team Leader. Plus, he turned up with a colleague, who does the power washing, and should not have been privy to our confidential and private complaint. Why did Abri not honour the seriousness of our original complaint by having a senior manager with the appropriate skills set investigate our complaint, instead of downgrading it and handing it to their cleaning team who speciality is not dealing with serious criminal ASB.

1
Date of experience: Dec 12, 2025

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