abri.co.uk

4.3
4.3 Based on 41 reviews

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Average Rating

4.3

/
5

41 Reviews

5 Star
80%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
17%

All Reviews

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Review Time

Gia Adams
Frustration with the Service and Ongoing Issues

The service can flag my reviews repeatedly, and despite attempts to erase them, I will keep posting. I'm currently facing issues with access to my property for over three months. Additionally, the community safety team seems to be ignoring my neighbor's disruptive behavior, including constant barking from her German Shepherd and mess left everywhere. The situation has escalated to her putting dog waste in my mailbox after I raised concerns. I've documented everything on video as evidence. It feels like the service is ignoring these serious issues. Will my review be flagged again for stating the facts? Are the ongoing problems with my neighbor going to be overlooked? This has happened multiple times, and it's incredibly frustrating.

1
Date of experience: Dec 18, 2025
Sea W
Insane dog barking and anti social behaviour of my neighbour

Abri you can flag my reviews one million times and TRUSPILOT you can erase my reviews and the more you do the more I post....Anyway Abri is under investigation for denying me to enter my property for more than three months.Also because the COMMUNITY SAFETY TEAM are COVERING my NEIGHBOUR anti social behaviour including her insane dog barking a German Shepherd 24/7Dog poo all over her property....Disgusting...She put her dog poo in my post box because I complained about her insane dog barking . Stealing my post for over six months. Shouting at me racist comments and insulting me,etc....This is all in videos so I have EVIDENCE of this.... Abri alouds this and many other things...Abri are you going to flag my review again for saying the truth??Are you going to keep COVERING my NEIGHBOUR'S crimes??Trustpilot are you going to delete my review again??This is like the 20 times you delete my reviews.PATHETIC.

1
Date of experience: Dec 17, 2025
Kymm
Why do you NEVER answer the phones.

Why do you NEVER answer the phones. Try 20 mins you lying Little madam.

1
Date of experience: Dec 15, 2025
Sharon
Housing officer Clare caullay

I'd like to praise clare caullay for her hard work and continuously doing everything in her power to fulfill everything that is asked of her.She's polite and caring. If she can't do something she will guide us to the relevant resources.She deserves a raise.

5
Date of experience: Dec 12, 2025
After making a serious complaint to our…

After making a serious complaint to our landlord's CEO about our residential caretaker who, while employed by Abri, was spreading lies and malicious gossip about us to other residents and Abri contractors (so violating his contract and Abri's privacy rules), the person originally assigned by the CEO's office to investigate this abuse by an Abri employee, now turns up at our front door insinuating that we are the issue because someone has made a false allegation (perhaps the abusive former caretaker himself) about the misuse of our crime prevention cameras protecting our flat, so flipping our serious complaint back against us. In other words, the person assigned by the CEO'S office to investigate the harassment against us is now himself harassing us by questioning our private cctv cameras, which is not his responsibility nor his job. His remit is only cleaning and maintenance as the Building Support Team Leader. Plus, he turned up with a colleague, who does the power washing, and should not have been privy to our confidential and private complaint. Why did Abri not honour the seriousness of our original complaint by having a senior manager with the appropriate skills set investigate our complaint, instead of downgrading it and handing it to their cleaning team who speciality is not dealing with serious criminal ASB.

1
Date of experience: Dec 12, 2025
Keely
Awful!

Awful!! Ongoing issues with no direct contact for on going issues in the building. We have to wait weeks for work men to come to complete half a job.Even with numerous complaints issues still have not been resolved with very little care to residents. Beyond frustrated with the customer care.At no point does anyone take any accountability, and the residents are constantly chasing Abri.When you reach out to the team the email chain is responded by another team member who seems to have no idea what is going on. Never seems to be anything on file and days are taken for a response once you submit your details despite being in an email chain.

1
Date of experience: Dec 12, 2025
Gavin
Cancelling Christmas

Hanging a christmas wreath on a door is not a fire risk, liars. Ive just seen a few people's letters about you deciding that Christmas wreaths are banned and you will be ripping them down then charging your tenants for this lovely service. This is racist and Christianphobic. Have you banned all religious paraphernalia or just Christian ones? Sad sad state of affairs. Door wreaths hang on the top of the door so no trip hazard.

1
Date of experience: Dec 12, 2025
Geoffrey Engel
Superb full English breakfast

Superb full English breakfast at a great price too

5
Date of experience: Dec 11, 2025
Karen strong
Great service

I was listened to and helped with my situation cala was supportive profesional and empathetic and now have appointment to get job done

5
Date of experience: Dec 11, 2025
Ferdinando
Bathroom light

Aroon came to fix my light in batroom which was going off after 10 minutes been on despite me buying a new bulb light he came within the tome of the slot fix the problem in not time thanks

5
Date of experience: Dec 08, 2025

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