No real delivery options to choose from, which is very unusual for such expensive items. It is amost universal when ordering large/costly items that next day delivery or at least a nominated day are given. Surely being able to choose an appropriate delivery option would suit customers?I hoped the generic delivery option would at least be quick, and expected enough advance notice of an ETA to ensure someone was in to recieve the items.It was 4 days with no communication at all before an email confirming they were shipped, and a tracking link that just said "the company has not provided us with the items yet" followed.After two more days I tried to contact them for an update, but found you need to create an account and login to generate a support ticket. I did so and sent a request hoping for an ETA so that I could avoid a missed delivery, or worse - an incredibly expensive item being left at a random neighbours or even on my driveway.Abruzzi didnt respond to that ticket, and the order arrived more or less unnanouced (the parcel company sent an email 10 mins before delivery) and whilst nobody was home. As i feared, the items were left on my driveway (not even an attempt to put somewhere inconspicuous) and I had to either leave work, or leave £1,500 sat on my drive all day.That could've been prevented with any half sensible delivery arrangements, or basic communication.
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Abruzzi are a UK based eCommerce store established in 2018 run by a small, tight knit and caring team. We are re-sellers of Sim Racing hardware from renowned brands such as Simagic and Moza, but we also manufacture and source custom sim and karting gloves, boots and suits right through from entry level to FIA.
