Absa is the least reliable bank in the country when it comes to trust. My mother-in-law has been a customer for over 60 years. Three weeks ago, money started disappearing from her account for online purchases like Uber, Netflix, etc. She never received any notification to approve these transactions. When she noticed this, she reached out to me, and I tried contacting the fraud department. After three attempts, each lasting about 30 minutes, the call was eventually cut off. I immediately set her account limits to zero and advised her to use another bank card until we could resolve the issue. Three days later, the same thing happened again. We visited the bank to inquire, and they called the fraud line. I spoke to a representative and asked how my mother-in-law could not receive a request for authorization, especially with limits set to zero. All she could say was that it would be investigated and would take 15 to 20 working days. The transactions went through despite reporting them within 30 minutes. Yesterday, my mother-in-law called again with the same issue, but at least this time she received a request to authorize or stop the transactions. My question is, why can transactions still occur if the card is stopped and the limits are zero? This suggests an internal issue, and I've heard of similar experiences from others. The bank claims your money is safe but fails to take responsibility when issues arise. I recommend that those banking with Absa consider switching to a more reliable institution.
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