Review Time
I am beyond frustrated with the service I’ve received from Absa Group.
My banking access is currently blocked because the ABSA app is not available in the country I’m in. I called support and clearly explained multiple times that I am not in South Africa and the app does not exist in my local App Store. Despite repeating this over and over, the consultant simply did not listen to that key detail.
After wasting a significant amount of time explaining the exact same situation, we finally agreed that I could verify via email instead of the app. Then I was told that, as a private banking client, they couldn’t assist me and that I needed to speak to my private banker. Fine — I accepted that and moved on.
I contacted my banker and once again had to repeat the entire scenario multiple times. Her response? “Sorry, I can’t help you. Internet banking needs to assist.” When I explained that internet banking had already directed me to her, there was no solution offered.
It has now been over 20 days and I still cannot access my own funds.
This level of service is absolutely unacceptable. No coordination, no accountability, and no urgency — just endless back-and-forth while I remain locked out of my account. Extremely disappointing.
Absa is extremely unreliable when it comes to trust. My mother-in-law has been their customer for over 60 years, yet three weeks ago, money started disappearing from her account for online purchases like Uber and Netflix without any notification for authorization. When she noticed this, she reached out to me, and I attempted to contact the fraud department multiple times, each time waiting about 30 minutes before the call was dropped. I quickly set all her limits to zero and advised her to use her other bank card until we could visit the bank to resolve the issue. Unfortunately, just three days later, the same problem occurred. When we visited the bank for clarification, they contacted the fraud line. I inquired how transactions could occur without authorization requests and why they went through with limits set to zero. The representative only stated it would need to be investigated, taking 15 to 20 working days. Despite reporting it within 30 minutes, no action was taken to stop or reverse the transactions. Just yesterday, my mother-in-law experienced the same issue again, but at least this time, Absa sent her a request to authorize or stop the transactions. This raises questions about how transactions can still process when the card is stopped and limits are zero. It seems to indicate that the issue is internal, and there are potential scams within the system. A similar situation occurred with another resident at the old age home, who lost everything, and Absa did not refund her a cent. The problem with banks is that they claim your money is safe but fail to take responsibility when such issues arise. I would advise anyone banking with Absa to consider switching to a more reliable institution, where your funds are secure and banking fees are more reasonable.
Absa is the least reliable bank in the country when it comes to trust. My mother-in-law has been a customer for over 60 years. Three weeks ago, money started disappearing from her account for online purchases like Uber, Netflix, etc. She never received any notification to approve these transactions. When she noticed this, she reached out to me, and I tried contacting the fraud department. After three attempts, each lasting about 30 minutes, the call was eventually cut off. I immediately set her account limits to zero and advised her to use another bank card until we could resolve the issue. Three days later, the same thing happened again. We visited the bank to inquire, and they called the fraud line. I spoke to a representative and asked how my mother-in-law could not receive a request for authorization, especially with limits set to zero. All she could say was that it would be investigated and would take 15 to 20 working days. The transactions went through despite reporting them within 30 minutes. Yesterday, my mother-in-law called again with the same issue, but at least this time she received a request to authorize or stop the transactions. My question is, why can transactions still occur if the card is stopped and the limits are zero? This suggests an internal issue, and I've heard of similar experiences from others. The bank claims your money is safe but fails to take responsibility when issues arise. I recommend that those banking with Absa consider switching to a more reliable institution.
Truly the worst bank imaginable. Over the past decade, they have: overcharged me, never answer the phone, ignore emails for days, respond with illiterate replies, never address my questions, show ignorance of basic banking practices, and bounce me around various departments without any resolution. If you want to avoid being driven crazy by incompetence, steer clear of this bank.
Rewards program? It's an absolute letdown. You reach a certain tier, and then, like clockwork, the bank downgrades you to the lowest tier due to a supposed 'system glitch.' It takes weeks, sometimes months, to resolve, during which you miss out on your earned rewards. To make matters worse, I was not informed that my private banker had changed. After trying to reach my previous banker without success, I eventually found out I had been reassigned without any notification. I contacted my new banker with detailed information, but over three weeks later, nothing has been resolved. If you're considering this bank for their rewards program, I suggest looking elsewhere; there are much better options available.
This institution is the worst I have ever encountered. They will do everything possible to make your life difficult, blocking access to your financial information, setting up debt orders without notice, and only informing you after it's reported to regulators. They impose unreasonable fines and have a complete disregard for customer service. I have a strong dislike for this bank and their entire staff.
This bank has systemic violations of consumer rights and banking laws. They closed my account to avoid addressing my complaints after I was advised to provide evidence to the ombudsman. Their representative promised a refund but then closed my account. When I try to reach them now, they don't respond. I strongly advise against opening a business account with this bank due to their predatory practices. They misrepresent their services and impose unfair fees, creating a cycle of debt that is impossible to escape.
I am losing trust and hope with this bank. A few months ago, I dealt with them regarding my late grandmother's estate, and they showed no intention of taking responsibility or assisting beneficiaries as promised. Recently, I traveled overseas and confirmed that both my accounts qualified for lounge access at the airport, but my ultimate card was declined. Two weeks later, they charged my credit card for the lounge access, claiming I didn't qualify. This is unacceptable; I was informed I qualified, and it feels like I'm being ripped off.
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