Rewards program? It's an absolute letdown. You reach a certain tier, and then, like clockwork, the bank downgrades you to the lowest tier due to a supposed 'system glitch.' It takes weeks, sometimes months, to resolve, during which you miss out on your earned rewards. To make matters worse, I was not informed that my private banker had changed. After trying to reach my previous banker without success, I eventually found out I had been reassigned without any notification. I contacted my new banker with detailed information, but over three weeks later, nothing has been resolved. If you're considering this bank for their rewards program, I suggest looking elsewhere; there are much better options available.
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