I am losing trust and hope with this bank. A few months ago, I dealt with them regarding my late grandmother's estate, and they showed no intention of taking responsibility or assisting beneficiaries as promised. Recently, I traveled overseas and confirmed that both my accounts qualified for lounge access at the airport, but my ultimate card was declined. Two weeks later, they charged my credit card for the lounge access, claiming I didn't qualify. This is unacceptable; I was informed I qualified, and it feels like I'm being ripped off.
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