I am disgusted with the service I have received. I’ve started an application on a claim on the 13/09/2024. I had to keep calling to query how far things was. I called again on the 02/10/2024 to query what is happening as I didnt get feeback just to be told that they will settle, Why do i need to call and why was this feedback never provided. I was given a form to complete and return which I did the same day. I was told by the agent to send it back to her and she will send to the accounts team and money will be paid out in 2-3 days. Gues what im still waiting. I called again to day and spoke to Julie so advised that TRUDY will only be sending the form today as she was busy. When I asked to lay a complaint she said I cant I need to email in my concerns. I had to call to get feedback on the application and was told I’d receive a call with feedback the following day. I have not received any feedback at all. I had to use my airtime again to follow up with them today and requested to be called back should the call disconnect as they place you on long holds and make you answer 1000 questions at the start of the call forgetting that they’re using your airtime to do this. The call disconnected and no one called me back.
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