I am disgusted with the service I have received. I’ve started an application a couple of days ago. Yesterday I had to call to get feedback on the application and was told I’d receive a call with feedback the following day. I have not received any feedback at all. I had to use my airtime again to follow up with them today and requested to be called back should the call disconnect as they place you on long holds and make you answer 1000 questions at the start of the call forgetting that they’re using your airtime to do this. The call disconnected and no one called me back. I bought airtime AGAIN and requested so nicely to be called back should the call disconnect and the response was “we don’t do that here, this is an inbound environment!!! MY NAME IS KELLY DAVEY AND IM GOING TO REVIEW ABSA EVERY DAY UNTIL MY QUERY IS RESOLVED BY THIS UNPROFESSIONAL COMPANY. I would not recommend Absa to anyone and going to change banks ASAP!!
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