Absa is extremely unreliable when it comes to trust. My mother-in-law has been their customer for over 60 years, yet three weeks ago, money started disappearing from her account for online purchases like Uber and Netflix without any notification for authorization. When she noticed this, she reached out to me, and I attempted to contact the fraud department multiple times, each time waiting about 30 minutes before the call was dropped. I quickly set all her limits to zero and advised her to use her other bank card until we could visit the bank to resolve the issue. Unfortunately, just three days later, the same problem occurred. When we visited the bank for clarification, they contacted the fraud line. I inquired how transactions could occur without authorization requests and why they went through with limits set to zero. The representative only stated it would need to be investigated, taking 15 to 20 working days. Despite reporting it within 30 minutes, no action was taken to stop or reverse the transactions. Just yesterday, my mother-in-law experienced the same issue again, but at least this time, Absa sent her a request to authorize or stop the transactions. This raises questions about how transactions can still process when the card is stopped and limits are zero. It seems to indicate that the issue is internal, and there are potential scams within the system. A similar situation occurred with another resident at the old age home, who lost everything, and Absa did not refund her a cent. The problem with banks is that they claim your money is safe but fail to take responsibility when such issues arise. I would advise anyone banking with Absa to consider switching to a more reliable institution, where your funds are secure and banking fees are more reasonable.
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