I am beyond frustrated with the service I’ve received from Absa Group.
My banking access is currently blocked because the ABSA app is not available in the country I’m in. I called support and clearly explained multiple times that I am not in South Africa and the app does not exist in my local App Store. Despite repeating this over and over, the consultant simply did not listen to that key detail.
After wasting a significant amount of time explaining the exact same situation, we finally agreed that I could verify via email instead of the app. Then I was told that, as a private banking client, they couldn’t assist me and that I needed to speak to my private banker. Fine — I accepted that and moved on.
I contacted my banker and once again had to repeat the entire scenario multiple times. Her response? “Sorry, I can’t help you. Internet banking needs to assist.” When I explained that internet banking had already directed me to her, there was no solution offered.
It has now been over 20 days and I still cannot access my own funds.
This level of service is absolutely unacceptable. No coordination, no accountability, and no urgency — just endless back-and-forth while I remain locked out of my account. Extremely disappointing.
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