If I could choose zero stars I would. This company is just a bunch of scammers. I ordered the 3D paw casting kit and followed the directions perfectly that I received with the kit. The mixture that was supposed to be what I used to cast the mold ended up being nothing but clumps that I couldn’t do anything with. I reached out to the company via email asking for a replacement or refund. I got one response asking for pictures which I sent to them and didn’t hear back, even though I followed up with two emails. I tried reaching out again via the website. I got a response asking to give them 2-3 business days, a week later I still hadn’t heard back so followed up with an email. Again, I got no response. Messaged them on Instagram. No response. Followed up with another email, no response. The website also says they guarantee results. Clearly they don’t stand by their product. I spent $70.00 on this product so I could have a 3D castings of my two cats with terminal illnesses paw prints and they just don’t care. I don’t think it’s too much to ask to receive a replacement or a refund so I can have these paw prints for my pets that won’t be around much longer.
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