Review Time
Last time I will step foot in Academy. Tonight I walked in to the store with at least 6 employees talking and cleaning up. Not one welcomed me into the store. I stared at this one guy to say something and asked for help in the bike department. This kid takes off but I suppose his manager called them back and all started laughing. The store is a mess. The prices are so inflated all over the store. I walked out in disgust and bought snacks: Gum is almost $6…. Water $3.50…..warm energy drink $3.67…tiny trail mix 2.50. Not one good experience from this store.
Last time I will step foot in Academy. Tonight I walked in to the store with at least 6 employees talking and cleaning up. Not one welcomed me into the store. I stared at this one guy to say something and asked for help in the bike department. This kid takes off but I suppose his manager called them back and all started laughing. The store is a mess. The prices are so inflated all over the store. I walked out in disgust and bought snacks: Gum is almost $6…. Water $3.50…..warm energy drink $3.67…tiny trail mix 2.50. Not one good experience from this store.
I placed an online ammo order and then immediately realized I ordered the wrong caliber. Followed process to cancel within 30min and got response “can’t cancel already in queue for shipping”. And when it arrives they have a no return policy on ammo. Stay away from their online, often the only choice, purchase of ammo. Will never deal with again.
Not very customer oriented at all. They are another company that likes to hide behind inadequate technology and then provide little other options. I'm trying to order an ankle brace tonight for my 98 year old Mom's ankle and healing, but they refuse to put any sizing information about the product on their website, and no one to help at 9:15pm. Then, the chat blocks you for using words that complain about the service, and the ridiculous looping because AI cannot understand for much at all, very limited vocabulary, Alexa 1 like. I got an automated block for using this word - Pathetic. Very pathetic company. They must be woke, and they are going to go broke. I'm not shopping there again!
A place an order online for in-store pick up when I place the order I was given a date that the order would be available for pick up. The date arrived that the item was supposed to be in store and no one reached out finally at the end of the day. I reached out to both the store and to customer service only to find out that they had no idea where my item was nor could they tell me when it would arrive. I can’t begin to tell you how frustrating it is to spend multiple hundreds of dollars on an item that they cannot deliver nor can they tell you when it’s going to show up it has been a really frustrating experience all around and I will not be shopping at academy ever again
Never again will I step foot into your store. As a military personnel, you won't let even look at a pistol without Florida ID. Absolutely comical the jokes you have working behind that counter. I promise, you have lost a LOT of business now as word of mouth on base spreads like wild fire.
The previous reviews speak for themselves. I applied for a credit card to get a 15$ off coupon. Didnt realize it has to he used same day. CS at our two local stores is horrendous. CS by phone is even worse..... Academy will fall off the map in the next few years.
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Academy Sports + Outdoors is an American sporting goods discount store chain.
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