This was my first time doing business with this company.
I placed an order on 9 Jan. My money was taken instantly and on the 15th Jan my items were delivered.
I ordered 2 pairs of MAX Stretch Thermal Skinny Outdoor Trousers, one regular length and one long. The long were way to long so I decided to keep the regular. I have since decided these are a bit too short but I have worn them a few times so obviously will have to keep them. They look good tucked in to a pair of boots. They are extremely warm so they are doing the job that I bought them for.
The quality, mmmnn, well, not great! The amount of bits of blue fluff that I found around the house once I taken them off is something else!
Hopefully, once they have had a wash this will ease, but these trousers are not cheap so I would expect better.
As for the pair of trousers that I returned .... I sent them via the Post Office on 20th Jan. I had confirmation that they were received on 21 Jan. As of the 5th February I was still waiting for my refund. Bearing in mind that they have had my money since 9th Jan. I earn minimum wage and these trousers were £79 per item (in the sale). So Acai basically withheld a whole days take home salary for over one month. I called to chase the refund on the 5th and i received an apology and was told they were a 'day behind' with their refunds/returns as they were busy! As of yesterday there was still no sign of my refund. I was about to call and chase them again but thankfully, I checked my online banking and I could see it was finally refunded. They received the return item on 21 January. It's really not acceptable to with-hold my money for this length of time
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Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.See more
