Review Time
My experience with Acanva has been extremely disappointing. The entire process was handled with poor communication, constant excuses, and no real accountability. I was given conflicting explanations and still believe I wasn’t told the full truth about what happened.What should have been a simple order turned into weeks of unnecessary stress and frustration. I hope Acanva improves its honesty, organization, and respect for customers, because this experience was far below what anyone should expect.
This sectional is exactly what I had in mind. It looks so luxurious and feels high-quality. The cushions don’t sink in like some sofas do, they’re firm, supportive, and still super comfortable. It’s beautiful and really ties the room together. Also, the customer service team was great. They were kind and very helpful with any questions you might have.
We absolutely love our sectional. It’s so comfortable and looks perfect in our space! The customer service was also excellent; they responded quickly and were very reassuring when I had questions about my order. I’d highly recommend them!
I purchased an outdoor couch and chairs and the pillows were so thin it was unusable. They offer a 30 day return policy and when I submitted a return they told me I couldn’t return the furniture due to wear (I had the couch for less than a week) and stains (I submitted a video showing no stains).I then left an honest, negative review on their website which they have since deleted which is illegal and violates the CRFA and FTC rule on consumer reviews.UPDATE: The original negative review I left on the website was only published after I asked the customer service team to publish it. They default to removing bad reviews.I also sent the team a video of the items showing no stains. They also claim the couch was too “worn” for a return after less than a week of use. This speaks volumes to the quality of the furniture.
The couch is exactly as described. Its almost too comfortable i find by myself sitting a little longer than I should The delivery guys were very helpful and went above and beyond to help me get it together I would definitely recommend this company
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We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.
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