I urge caution buying directly from them. It took 60+ days and dozens of emails to get my money back.Their delivery was WAY after the estimate. I was about to travel, but given their delivery estimate, it felt more than safe to have it come to my home than my travel address. The device was delivered 1.5 weeks after that estimate. There is never anyone on their live chat feature on their website and it took several emails to get aa reply. Once I did hear back, I asked them if they'd be willing to ship a new device to my travel address and I would return the device when I got back, was I got was an unfriendly and terse no. My only option would be return the device and the only way you can initiate a return is via email. I emailed them for a return label many times. All ignored. Finally, I CC'd everyone I could find on their website, and a return label came. When I returned to my address, I returned the item with photographic evidence. 6 weeks pass.After contacting Acasis several more times via email they finally replied that the device was received but I would get a refund only once my Trust Pilot review was removed or updated. This felt like extortion. At that point, I had neither a device nor my money.Again, I CC'd every email address I could find on their website, and finally got my refund. I am a very loyal customer when treated correctly. From the get go the customer service at Acasis was unduly aggressive and snide. All they had to do was offer to send me another device at my address and give me a 30-45 day window to return the device that was sent nearly 1.5 weeks after their delivery estimate to my previous address. I don't know how how well their products function, but my suggestion in never to buy directly from them. Use a third party vendor with enforced return policies or another company entirely.This transaction was a total nightmare.
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ACASIS is a technology brand founded in 2008 and focused on productivity devices for 16 years. The brand upholds the core philosophy of "user-centered, making strivers happy," committed to boosting global users' work efficiency and creative experiences through stable, reliable, and user-friendly hardware products.
Starting with a focus on data transmission and hard drive enclosures, ACASIS has steadily expanded into multiple core productivity areas, including Thunderbolt docking stations and video capture cards. As the Mac user base has grown and the live streaming industry has boomed, the brand has keenly spotted market trends, continually iterating on technology and design, with its products selling like hotcakes in over 200 countries and regions worldwide.
Whether among North American tech enthusiasts or Asian creative pros, ACASIS is widely acclaimed for its signature blend of "sleek design + powerhouse performance + effortless usability."See more
