I am formally complaining about my inability to receive adequate support regarding a crucial professional question: whether I need to keep holding a practicing certificate. Despite numerous attempts to reach out to the relevant teams through the official channels, I have had no success. My experience is summarized as follows: I have made several calls to the main contact number, but often the calls are disconnected. When they do connect, I am routed to an outsourced call center that cannot provide technical advice. I submitted a query via the portal, but the response merely directed me to email another team, without resolving my issue. There is no direct contact number for that team. I have spent considerable time trying to explain my situation without any progress. The portal has not served as an effective support mechanism, and responsibilities are constantly shifted, leading to delays and frustration. I am requesting direct contact from someone authorized to provide a clear response and clarification on accessing competent technical support.
Claim your business profile now and gain access to all features and respond to customer reviews.
ACCA (the Association of Chartered Certified Accountants) is the global body for professional accountants.