We reside in a 14-unit apartment building that's around 12 years old. Ongoing work to re-render the exterior has been funded by individual owners to maintain the property. When we needed to address part of the building, we each contributed approximately £2000 for about 10% of the repairs. However, we discovered structural issues that escalated the total costs to roughly £160,000. We reached out to the insurance provider we believed was managing our case. They dispatched a loss adjuster who expressed skepticism about the claim being approved, promising an answer within a week. As of now, it's been several months without any decision, and scaffolding has been up for 7 months, incurring significant expenses. Currently, I am giving this service 1 star since 0 is not an option, and I hope to receive a positive response soon to improve their rating.
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