Review Time
We reside in a 14-unit apartment building that's around 12 years old. Ongoing work to re-render the exterior has been funded by individual owners to maintain the property. When we needed to address part of the building, we each contributed approximately £2000 for about 10% of the repairs. However, we discovered structural issues that escalated the total costs to roughly £160,000. We reached out to the insurance provider we believed was managing our case. They dispatched a loss adjuster who expressed skepticism about the claim being approved, promising an answer within a week. As of now, it's been several months without any decision, and scaffolding has been up for 7 months, incurring significant expenses. Currently, I am giving this service 1 star since 0 is not an option, and I hope to receive a positive response soon to improve their rating.
We live in a 14-unit apartment building that's about 12 years old. Continuous work to re-render the exterior has been financed by the individual owners to maintain the property. When we sought to repair a part of the building, each of us contributed around £2000 for about 10% of the repairs. Unfortunately, we found structural issues that raised the total costs to about £160,000. We contacted the insurance provider we thought was responsible, and they sent a loss adjuster who expressed doubts about the claim being approved, but promised an answer within a week. It is now several months later with no decision, and the scaffolding has been in place for 7 months, costing us thousands. I am currently rating this service 1 star as 0 isn't an option, and I eagerly await a positive reply to hopefully improve their rating.
In my experience, this insurance provider has been the worst ever. I strongly advise staying away from this service. Ten months have passed, and they still haven't paid out on my claim, nor have I seen any sign of a payout or permission to start repairs. This company excels at stalling and frequently requests irrelevant information regarding the claim. If I could give them no stars, I would.
I regret not researching reviews before signing up for insurance with this provider. They were recommended by my industry group, which secured a discount on rates. However, what good is a discount if the insurance doesn't pay claims? Their reasoning for denying my claim was hard to believe. Thankfully, it was a small claim, and I plan to switch companies as soon as possible.
Be cautious if you have insurance through this provider. We faced major roof damage after a storm in July 2024, but despite clear evidence, the adjuster provided an incorrect assessment, claiming it was due to 'foot traffic' and 'wear and tear.' They refused to communicate openly and failed to provide needed documentation. It’s crucial to have an independent adjuster and document everything; this company will do anything to avoid honoring valid claims.
This insurance provider has been appalling; they consistently refuse to pay out and try to minimize claims despite coverage being in place. Be ready to involve third-party support services and invest significant time, often at an emotional toll, if you need to file a claim. They are relentless throughout the process and show no regard for the impact of unavoidable disasters on policyholders. I would not recommend this company; choose a more traditional insurer with better ethical standards.
I completely agree, this insurance provider is unreliable. I have faced homelessness for nearly eight months due to their lack of concern. I'm paying a mortgage without a home and have had to sell family property to manage my finances. My advice to anyone is to avoid doing business with this company. I will continue to fight against them and plan to raise awareness about their poor service.
I feel relieved yet saddened to see others share similar experiences with this provider. They appear to have evaded public scrutiny. They disregard the Insurance Act Laws and show no respect for policyholders. Their focus is solely on minimizing claims to improve their financial standing, and they employ aggressive adjusters to undermine policyholders. I doubt they retain much business post-claim, and I will never use this service again.
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