A housing association that publishes policies it has absolutely no intention of following!Their own shared ownership policy is explicit; first come, first served, means the first applicant to complete all verification criteria. I was that applicant. I met every single requirement. The property was mine by their own rules.They breached that policy anyway. The offer was reversed in favour of an applicant who had not completed the required verification at the point the decision was made. South Cambridgeshire District Council confirmed in writing that the competing local connection claim did not meet their own eligibility criteria. Accent proceeded regardless.When I complained, they took thirteen days to acknowledge it, against their own five working day commitment. They then refused to hold the property while investigating. Draw your own conclusions about how seriously they take their own processes.Accent Housing has a significant maladministration history with the Housing Ombudsman if you check. Having experienced this firsthand, I understand exactly why.Fortunately I have fantastic solicitors through my union in the NHS who have described this as a slam dunk. Litigation incoming.If you are buying shared ownership through Accent, their published policies are meaningless. I found that out the hard way
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Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more