Review Time
Refund policy violates Australian consumer law. I was told I could not refund an item on account of the packaging not being intact, despite the item being in perfect saleable condition with original tags ons. I even offered to return it in identical packaging and they wouldn’t accept the return. What is even worse is that they are misleading me as to my rights to a refund under Australian consumer law as outlined by the ACCC. They are damaging the Merrell brand with their disregard for Australian consumer law and customer care.
Did not respond to any of snags when I reached out they said we was out of the liable window which we wasn’t because we hadn’t even viewed the house at the date they said it begun told to fix all the problems ourselves also had a mould problem at start of year which theyTold us to just open our windows which did not help (we have 2 infants in the house)
A housing association that publishes policies it has absolutely no intention of following!Their own shared ownership policy is explicit; first come, first served, means the first applicant to complete all verification criteria. I was that applicant. I met every single requirement. The property was mine by their own rules.They breached that policy anyway. The offer was reversed in favour of an applicant who had not completed the required verification at the point the decision was made. South Cambridgeshire District Council confirmed in writing that the competing local connection claim did not meet their own eligibility criteria. Accent proceeded regardless.When I complained, they took thirteen days to acknowledge it, against their own five working day commitment. They then refused to hold the property while investigating. Draw your own conclusions about how seriously they take their own processes.Accent Housing has a significant maladministration history with the Housing Ombudsman if you check. Having experienced this firsthand, I understand exactly why.Fortunately I have fantastic solicitors through my union in the NHS who have described this as a slam dunk. Litigation incoming.If you are buying shared ownership through Accent, their published policies are meaningless. I found that out the hard way
Refund policy violates Australian consumer law. I was told I could not refund an item on account of the packaging not being intact, despite the item being in perfect saleable condition with original tags ons. I even offered to return it in identical packaging and they wouldn’t accept the return. What is even worse is that they are misleading me as to my rights to a refund under Australian consumer law as outlined by the ACCC. They are damaging the Merrell brand with their disregard for Australian consumer law and customer care.
I can't understand all the negative reviews. Accent has been great for us. The rent is a fair and affordable. You need a repair I call them and it gets arranged and fixed depending on how urgent the repair is. I just want to say thank you to Accent housing team and keep up the good work. Hopefully more of the positive reviews will show on here soon.
ACCENT HOUSING FORCED US TO HAVE A HOT WATER AND HEATING SYSTEM WE DID NOT WANT AND THE CONTRACTORS NOT ONLY BLEW OUT OUR BATHROOM LIGHT, THE BATHROOM FAN BUT ALSO DESTROYED THE SHOWER AND THE WATER PRESSURE WAS SO STRONG IT WAS RIPPED OFF THE WALL, NOW ACCENT REFUSE TO DO ANYTHING WHEN IT WAS THERE CONTRACTORS THAT CASUED THE DAMAGE.ACCENT HOUSING ARE SLUM LANDLORDS.STUPID RESPONSE TELLING ME TO CONTACT THEM WHEN THEY HAVE REFUSED TO DO ANYTHING, YOU AND YOUR STAFF NEED TO LEARN TO READ.
Very poor service.Dont carry out repairs and just close them as complete.They dont ever worry about the problems in the street with people parking on pavements and always say its someones eles problem but they own the street so no one else will help. They are qick at putting up service charges for fly tipping in stead off billing the tenants what dump it. Like I say everything is all someone eles problems apart from theres. I would love to know who gives them there ratings in there little book they send out to there tenants
I have a vulnerable customer who lives in Holmfield Court Bradford and some of the other customers are having issues with mice and nothing is been sorted. My customer is the process of moving out because they cant take it anymore. We are now also in the process of reporting this because no one should have to live like this, this isnt Victorian times but obviously it is if you live in this property. Things need sorting but its too late for my customer who is moving out and never will rent from Accent again
So bad I’ve been left for 13 months with leeks in bathroom and bedroom effecting all rooms apart from my lounge. Accent just keep sending people out to do mold treatment for leeks. I have puddles of water in my bedroom. Wish I could upload photos.
Claim your business profile now and gain access to all features and respond to customer reviews.
Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more
railcam.uk
secours-islamique.org
thirdbridge.com
dailypriceaction.com
freesound.org
upmanchester.com
usetech.co.uk
talktics.netlify.app
dbwtax.com
tinies.com