My experience with Accent Housing in the Accrington and Hyndburn borough has been extremely disappointing and, at times, concerning from a safety perspective.Numerous issues were present that should have been identified and resolved before the property was re-let. I have had to make repeated phone calls simply to have repairs logged correctly, with follow-up calls required because some jobs were not recorded at all. This lack of communication has resulted in unnecessary delays, frustration, and time taken off work.There is clear evidence of damage left by the previous tenant which has been dismissed as “cosmetic” and unfairly passed on to the incoming tenant. This includes in excess of 27 burn marks on the bedroon window sills, mismatched kitchen cupboard doors, rusty radiators throughout the house, and generally poor finishes — all at a cost to the new tenant.More seriously, there are unresolved electrical safety concerns. The property is supposed to have a compliant cooker terminal, yet the existing installation is inadequate. In addition, a nearby plug socket has caused electric shocks, raising concerns about the safety of the electrical system.Despite reporting this as an emergency, I waited over four hours for attendance scheduled, only to be told that the issue was not classed as an emergency and that tgey had other jobs to do. No one attended at all. This response to a potential electrocution risk is unacceptable and has left me feeling my children would be unsafe in the property.Basic hygiene and maintenance standards have also been overlooked. Bathroom light pull cords are blackened and unhygienic, and routine checks that should have been completed before the tenancy began were clearly missed.Overall, the poor communication, repeated failures to log repairs, dismissal of previous tenant damage, and the handling of serious electrical safety concerns reflect badly on Accent Housing’s property standards and emergency response within the Accrington and Hyndburn area. This experience has fallen well below what should reasonably be expected from a housing association.
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Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more