On Tuesday evening (6th Jan) I released bath water which came back up via my downstairs toilet, flooding this area, my kitchen & half of the living room… I rang accent at 8am and was advised I was placed on an urgent repair list, having heard nothing by 1 I called again and was reassured I would hear something within 24 hours… I rang a 3rd time and was told I wasn’t even on the emergency list & it was not down to them (accent) to resolve the issue, despite having spoken to Anglian water who reassured me that this issue would be down to a partial blockage inside the home & that it would fall under the priority of housing association… so I called back a 4th time and reiterated this info… I cannot use any water in my home - washing machine, bath, shower, toilets etc… it has now been 6 days and I have heard absolutely nothing!!!!! I have had to take my children 25 mins away to my parents just to use toilets/ have a shower etc & my youngest child is classed as vulnerable.I sent a complaint email, received a reply to say would hear from contractors but have been ignored. The house is a year old, I should not be having these kind of problems and I’ve had to temporarily move out of my home because of being ignored by accent, we are now looking into taking legal action and I am so disappointed with the service i don’t think I would ever choose a housing association home to move into ever again.
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Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more