I have been in a shared ownership house with Accent Group for almost 11 years and never had cause to complain in the past but I am so disappointed now. Getting nowhere with your customer service team, I had no alternative but to put a low rating on Trust Pilot. Something needs a real shake up.I received a letter in the post in September 2025 re a Notice of Intention to enter into a Qualifying Long Term Agreement for business insurance. The letter said I could return the signed form by post or email so I scanned it & sent it by email on 7th October 2025 (closing date was 15/10/25). That email has NEVER been opened/read. I then emailed your customer service team on 23/10 asking why & Amar replied, sounding confused, asking me what email address I had used. I replied to him on 24/10 & guess what, that email has not been opened/read either but definitely shows as delivered!! Please do not ask me to ring your customer service number as whoever I speak to won't be interested in this query. Why on earth ask people to reply with their observatiions in response to this proposal when responses are being completely ignored? There is something seriously wrong
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Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more