My Front door wont lock properly, its the only way in and out . I rang up and the scottish guy on end of the phone says its not an emergency. I had explained im losing money not being able to go out . Terrible at looking after their residents . Having being refused because not an emergency my door stopped locking even after trying for 30 minutes. Rang up again , female said she put me on hold but phone call was stopped . Then took 25 mins to get through again, told its been escalated just after 7pm. Its now 10pm . Door still not locking no one arrived to fix it, i have to stay up all night because to scared to sleep with unlocked door . Plus i have to be out at 8am on 11/11/25 what a very unprofessional and uncaring landlord . This has been no good for my mental health. Plus key stuck in lock pity they not as slow when they want their rent . Only one word disgraceful.
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Accent is a housing association that’s been proudly providing affordable, quality homes and services in England for over 55 years. Since 1966, we’ve been dedicated to creating a place to call home for tens of thousands of families, offering affordable and high-quality housing across the country. Our mission is to give as many people as possible access to safe, sustainable, affordable housing that provides the very best living standards. Accent is a place to build: we focus on creating as many new homes as possible while also maintaining and investing in our existing ones, ensuring sustainable and thriving neighbourhoods. Our goal is to be an anchor in every community, building partnerships, signposting services, and staying open to opportunities that can enhance the lives of our customers.See more