I received account details with incorrect login credentials, so the service was unusable from the start. I immediately contacted customer support and had to wait 5 days just to get a reply.When they finally responded, they refused to provide any support and refused to refund the remaining balance in my wallet, even though the issue was entirely on their side.They took my money, delivered something that does not work, and then hid behind excuses instead of fixing the problem or issuing a refund. This is not a legitimate business practice.
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