I completed a Certificate IV in Leadership & Management through RPL, and it was only upon receiving my qualification documents that I learned which RTO assessed me. That RTO has since been deregistered, and my qualification has been cancelled. I initially paid in good faith, believing they would use a compliant assessor, but that was not the case. The advice was to approach Fair Trading for a refund or alternative assessment, but they directed me back to the service. My initial communication went unanswered, and in a follow-up call, I was told to contact the deregistered RTO. This outcome is highly unsatisfactory and shows a lack of care for students. If you are considering enrolling through RPL, be cautious of how this service operates.
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