An extremely negative experience with Accredify, characterised by a lack of transparency and contradictory information.
I applied for a Diploma through RPL in September, paying AUD 4,000 upfront and clearly stating from the beginning that I had no prior qualifications in the field. After submitting all the required evidence, including the mandatory entry requirement units, I received only silence and evasive responses for weeks.
Later, I was told that the qualification had been “updated by the government” and that I needed to complete additional units with an extra fee of AUD 2,500. After contacting the RTO directly, I discovered that these were the same entry units I had already submitted. I was also told that an assessor had reviewed my evidence and found it insufficient, which was later denied by the RTO itself.
My account manager April disappeared, many emails went unanswered, and the director Penny used unprofessional and intimidating language. No assessment was ever initiated despite full payment.
I requested a refund multiple times, but it was refused.
All communication stopped before Christmas.
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