Nothing has gone well. My doctor and I began working with this service in late August, possibly earlier, due to my insurance switching specialty pharmacies. Initially, my doctor submitted the prior authorization paperwork through the portal multiple times, but each time I called, I was informed that the pharmacy "couldn't see it". After about six weeks of this, I requested the representative to send me the paper form, and she provided me with two fax numbers. My doctor completed the paperwork and faxed it to both numbers. I received a text confirming that the prior approval was obtained. However, when I called, the representative was condescending and rude, providing me with a phone number that was not connected to the pharmacy and stating that they hadn’t received the prescription. I contacted my doctor again, and they faxed it in. After waiting a week, I called and was informed by a helpful young man that only the pharmacist review remained, and I should expect a call in 2 to 4 days. A week later, I called again, and a very nice young lady told me it was still under pharmacist review and marked it urgent, assuring me I would hear back soon. Today, another polite young lady informed me they just received confirmation and it was again under review. She indicated they received "something" on November 24th, three weeks ago, and she would mark it urgent for follow-up. She was the third representative to be kind. I hope this is resolved soon, as my HGH levels are dropping significantly since I've been out. I’m not sure if it's due to their software issues, staff incompetence, or a general lack of care and accountability from the service, but I will be reaching out to my insurance company to express my frustrations.
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Provides specialty pharmaceutical and biopharmaceutical products, related services and targeted therapy management programs. Includes plans, resources and company background. Headquarters location.