I'm over 70 and had a fall back in July, damaging my arm. It has not healed so I called into my surgery to see a doctor (not a nurse this time) as I'm now really concerned.They directed me to Accurx and gave me a link. The link took me straight to an error page. "There was a problem with your appointment booking. Contact your healthcare team so they can book it for you."Undeterred, I found the same link in my browser and clicked it. Straight in. It was 11:30am midweek."Because of the time of day, your practice will not be able to process urgent requests". What is an urgent request?? At 11:30 midmorning?Available options were either trivial or urgent. None applied. Except one. "I have a health problem. Contact your GP about a new or ongoing problem". That's it!"Temporarily unavailable".What an absolute disgrace this system is. The perfect screen patients can't even see over, let alone climb over.
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