Awful system. Firstly navigating the system is not easy for older patients. Secondly, you are unable to book appointments, ever. You have to fill in a form of about 6 boxes, press send and then wait for a GP to contact you by text, whenever! If you do receive a text, it will tell you whether you are authorised to PHONE the GP surgery & make an appointment! I'm running out of exasperation marks....
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